Refund policy

 Return & Refund Policy

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The return request is raised within 7 days of delivery.
• The product is unused, unopened, and in its original packaging with all tags intact.

Non-Returnable Items: For hygiene and safety reasons, the following items are not eligible for return or refund:

• Opened or used cosmetic products
• Products without original packaging or tags
• Items purchased during sale or promotional offers (unless defective)

How to Initiate a Return

1. Contact our customer support team within 7 days of delivery.
2. Provide your order number, reason for return, and supporting photographs (if the product is damaged or defective).
3. Our team will review your request and respond within 2–3 business days.
4. If approved, we will arrange a reverse pickup or guide you through the return process.

 

Refund Process

Once the returned product is received and inspected:

• Refunds will be processed within 7–10 business days.
• The refund will be credited to your original payment method (bank account, UPI, credit/debit card, etc.).
• Shipping charges are non-refundable unless the return is due to our error.